Delivery & Returns

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

 

Cancellation & Returns Policy

The Consumer Protection (Distance Selling) Regulations gives you a cooling off period that allows you to return your item for any reason.

1. Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
2. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.
3. This 14 day period is the time you have to decide whether you wish to cancel and return your order.
4. To be eligible for a refund you must notify us in writing via email to info@ppss-group.com that you wish to return an order within this first 14 days.
5. You then have a further 14 days to return the goods to us from the date you contacted us about the return.
6. Please note that goods must be received back within this second 14 day period.
7. You must include in the package our returns form and include your full contact details and the reason for the return.https://www.slash-pro.com/terms-and-conditions
8. You will not be entitled to a refund if you have not advised us of the pending return/cancellation within the first 14 days, however we will consider an exchange.
9. All items must be returned unworn, undamaged and in the condition they were sent to you with all labels and packaging intact.
10. The cost of return postage will be at your expense unless we dispatched the incorrect item or the goods are faulty.
11. Any agreed exchanges or refunds will be processed within 14 days from the date we receive the goods back.
12. Goods that are returned will be inspected for any sign of use, damage, misuse or neglect. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. If there is any doubt we reserve the right not to exchange or give a refund.
13. Credit card payments will only be refunded to the original card If there are any problems with your order please contact us immediately.

Customers are reminded that we are not liable for returns that are lost or damaged in the postal system.
Customers should always ensure that the appropriate level of insurance is purchased from the carrier.

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